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title: liaise with internal and external customers answering queries and resolving service issues in a tiemly and professional manner
. etc, not only are we a leading it service management (itil versions 2 & 3) practitioner, but we've also partnered with several vendors including hewlett packard, ibm, cisco.to enusre that all work is carried out in accordance with the requirements of the quality management system operated en el respective site
. this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, techonlogy & opertaions locations.resolution and escalation as per service levels and documentation, trouble shooting,
overviewoperations controller (common platform):
level 1 support is responsible for triage.graduate or diploma in engineering
.produce routine daily logs and exception reports
. % work that is development vs, g. shift resource.more information about thomson reuters and its financial performance can be found onwww.necessary industry experience & associated number of years of experience:
,
required skills (must have).whilst working under pressure
, provide a high level of customer service.covering serivces provided globally on a 24x7x365 basis, the position will involve shift work.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. itil accreditation at a fundamental level. tax and accounting, legal, through its more than 50, 000 people across 93 countries, thomson reuters delivers this must-have insight to the financial, and is powered by the world's most trusted news organization, healthcare and media markets, scientific.
essential day-to-day responsibilities:
. understanding of itil proecss with appropriate fundamental accreditation
. operations controller (common platform)
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operational center offers, when ready. total of 3 years of supporting it infrastructure
. tcp/ip and internet technology would be an advantage
, experience of unix, nt.3 years of windows or unix administration skills
. low latency global trading platforms, whcih have asssited us with influnecing cutitng edge technloogies such as deplyoing priavte cluod comptuing envirnoments, and impleemnting advnaced techinques in virtuailzation & it process autoamtion.idetnify and reoprt deficeincies in sysetms and services and procdeures
. to ensure that busniess criitcal task checlkists are fololwed and that all scheudled evnets are compelted corrcetly in a timely and effiicent manner
. comthtp://www.thomsorneuters.com/
aobut technology operations:
our nelwy bulit, advnaced global command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations. by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business skills courses. ensure that customers and respective helpdesks receive sensible and accurate advice of service problems
.ibmnetcool experience
. worked exposure in a global support environment
. 3 years of mandatory noc (network operations centre) experience in similar environment
.
technology operations at thomson reuters is a critical field that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets information. and possess a "can-do" attitude
additional information: (e, must be flexible, self-motivated.must have minimum knowledge and understanding of financial markets
. excellent communication skills (should be in a position to communicate to global teams and senior management (verbal and written)
desired skills (nice to have in addition to the required skills), necessary industry experience & associated number of years of experience:
. the successful applicant will be responsible for providing first level support en el management, monitoring and control of the thomson reuters services as defined by the responsibilities of the team and to include the services under sales & trading, but not to be exclusive to these specifically. our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 information security management systems standards. )
candidate should be willing to work in 24x7x365 shift.and meet tight deadlines without losing sight of priorities
, able to manage own work and multitask.etc, maintenance.a minimum of three years experience in a computer systems/network environment or a degree in an it related subject
. carry out scheduled system software and hardware upgrades as directed through the change management system
. demonstrable ability to communicate effectively with all levels of staff, both oral and written
. mcse / sun / any unix / ccna (any would be considered advantageous)
. thomsonreuters.3 years of windows administration skills
. capability to work on shifts as part of a team to achieve a common goal
. correct referral and escalation of issues
.
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