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Descripción
title: we have a profound respect for the professions and customers we serve and define our success in terms of their success. we have a result-oriented culture that demands excellence, and the desire to move quickly and precisely to seize opportunities, agility.to adhere to the implementation process to enusre that all aspects of operability are delivered whilst ensuring that existing serivce leevls are mainatined or improved.
ability to provide it supoprt and implementation services remotely with available tools and mow.engineering, or related plus 3 years of experience or master's degree or foreign equivalent in computer science, mgmt info sysetms, engineering,
education:
bachelor's degree or foreign equivalent in computer science, mgmt info systems, math, or related plus one year of experience, math.
ability to work in shift and flexible schedule.your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operaitonal center offers, when ready.but we've also partnered with several vendors including hewlett packard, not only are we a leading it serivce manaegment (itil versions 2 & 3) practitioner, cisco, ibm, etc.providing technical and procedural consistency wihtin a team focused on the implementation, serivce delivery and support of products, systems & networks.
additional inforamtion:
this position will ultimately require shift work and include weekends. by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business skills courses.
logical & systematic approach to problem solving requirements. our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.engieners are also expected to engage in proejct related work.
use tools to analyse incidents and ensure process compliance.
experience with complex proudct environment for application support with thorough understanding on data flow and architecture.this innovative comamnd center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, technology & opertaions locations.
required skills:
specialized knowledge (mandatory) with hands-on experience for the following competencies. expertise with ms sql and sybase dba. end to end
ownership for customer satisfaction through levels of support, problem solving and decision making, building & maintaining relationships,
writing skills for documentation, planning and organsiation & worikng well across the virtual
team.
integration of all devices to the monitoring system.
perform validation and vetting of documentations that includes ops runbook, work instrcutions, check list, support manual, known errors and deficiency list.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. experience with thomson reuters products (client application like xtra, rwm, rmds & dacs etc) is highly preferred.
technical support
providing 2nd leevl escalation contact for troubleshooting, with end-to-end ownership for technical support carried out in compliance with best pracitces
incident management:
prvoide single point of contact to fix or escalate incidents, wihtin agered mean-time-to-recover (mttr) for serivce restoration.
ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.procedures and best pratcice, to comply with operational stanadrds.
thomson reuters is proud to be an equal employment opportunity/affirmative action employer.
change management:
responsible for validating and vetting change requests to ensure compliance, including verification checks & fallback
procedures.sound knowledge on lightweight directory access protocol (ldap) and ldap replication. significant experience with globally distributed multi master replication. process and procedure,
efficiency through innovation, and adopting and adapting idaes and practices from elsehwere.thomsorneuters.our straetgic data and command cenetrs are internaitonally certfiied to the iso 9001 quailty and iso 27001 information secruity management systems standards. project, worikng in clsoe liasion with varoius operational, develpoment and product temas as well worikng within the serivce organisation to ensure ongiong service and support can be maintained to agreed service levels.demonsrtating with practice on fast vaules.contrbiuting to inititaives for driivng down incdient raets and worikng with 1st line opertaions (and opertaions engineers within specailist funcitonal temas, working with 2nd line opertaions) to imporve service recvoery tiems.
provide service recvoery work instructions to 1st level operations and assistance such that 80% of incidents are fixed by the
first line.operations engineers within specialist functional teams may have compliance assurance responsibility. innovative and entrepreneurial, our work environment is dynamic.
for severe incidents, perform duties as required within the technical recovery team to escalate and resolve issues, and
participate in post incident reviews and execute follow up actions.this work is pillar related and may require learning and assimilating additional knowledge outside of ones expertise. initial schedule will be monday through friday and may require staggered hours such as 10 am - 10 pm or 10:30 am to 10:30 pm).iso 27001 and itil processes,
exposure to iso 9001.knowledge on sun access manager application & vhayu technology is an advantage.
responsibilities:implementation:
hands on execution of implementation activities for new and upgraded it infrastructure with standard platforms on
network/server technologies, carried out in compliance with best practices
release management:
to follow the standard release management process for deployment and implementation.support engineer
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. comhttp://www.thomsonreuters.com/
about technology operations:
our newly built, advanced global command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations. problem, change, release & configuration management
tasks covering analysis & execution, experience with the itil process method of working for incident.
remote support experience covering 24 x 7 mission critical business environment.
technology operations at thomson reuters is a critical field that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets information.
3 to 7 years experience on technical support and implementation roles for it infrastructure data centre environment.
desired skills:certifications on ms sql and sybase dba. more information about thomson reuters and its financial performance can be found on www.
itscm:
execute power down tests & site failover tests, including recovery actions.
certifications desired:microsoft network administrator, accurate,
thomson reuters employees take pride in providing our customers around the world with information that is timely, ms systems administrator, unbiased and trusted.and within specialist functional teams,
overview:
the main component of the implementation and support organisation, with two levels allowing for personal development, progression and addressing a broad scope.healthcare and media markets, tax and accounting, thomson reuters delivers this must-have insight to the financial, through its more than 50, legal, scientific, 000 people across 93 countries, and is powered by the world's most trusted news organization.qualified employees in all its operations around the world regardless of race, disability, gender, national origin, sexual orientation, religion, age or any other protected classification under country or local law,
thomson reuters values diversity of culture and thought and seeks talented.which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments, and implementing advanced techniques in virtualization & it process automation, low latency global trading platforms.
problem management:
analyse & define problems using problem management tools for root cause analysis and update entries to the known error database.technical expertise with certifications on hp proliant (windows 2003), ibm blades (windows 2003) for implementation and support roles and also on cisco products with thorough knowledge on networking and communication for data centre operations for internet, sun (solaris10), intranet and mpls distribution.
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