Datos del clasificado
Localización:
Descripción
title:
· extensive metric management and internal process control sklils in order to help manage cleint relationships.cleint serivce mangaer portfolio relationships are typically more complex and cover several proudcts.
· bachelor's degree.
duties & responsibilities :
· assumes primary responsibility for ongoing client satisfaction
- oversees implementations activities regarding local and interntaional clients
· proactively partners with clients to ensure products and serivces performance exceed client expectations
· consults with clients to review impacts from planned systems or product changes
· serves as escalation resource for complex client concerns
· interfaces with complex clients & internal serivce partners to advocate client needs and solutions
· uses thorough product knoweldge to resolve unique or challenging issues on an individual needs basis
· escalates issues when necessary. you will be responsible for proactive and consultative activities en el customer service and implemnetation area in support of tresaury management clients of the firm.
this postiion reports to the ts client service lead.
· strategic behaviors to achieve operational efficiency.this position reqiures a braod knowledge of treasury services products, and in-detph service relatoinship skills, dda/international backrgound.client service & implementation manager
loctaion: arg-bs as-bs as
as a client service and implementation manager, you will be an integral member of the relationship management team responsible for representing jpm to clients in your portfolio.
· create and maintain client service calling plan, schedule and coordinate service reviews.
· monitors daily performance against established metrics.no relocation package available.
· analyzes client disputes and offers solutions that fit both client and company needs. may require approximately 10% travel.
· strong verbal and written communication skills. may act as a senior point of escalation for external and internal parties.
· knows the client's business and internal workflows; identifies ways to streamline workflows to mitigate risk.preferred or equivalent (typically 6 years of client service relationship management)
· ability to use strong analytical skills in order to make decisions which influence/impact business
· exercise independent judgment and creative problem-solving techniques
· knowledge of jpm products with the ability to link to client expectations
· apply specific experiences and knowledge to the completion of assignments
· develop negotiation skills to manage relationships "across, up and down" internally and within the client organization.
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