Datos del clasificado
Localización:
Descripción
title: more inforamtion about thomson reuters and its financial performance can be found on www.thomsonreuters.com http://www.thomsonreuters.com/
about technology operations:
our newly built, advanced global comamnd cetner in downtown bs as is looking for qualified candidates to start a promising caerer in technology operations.
technology operations at thomson reuters is a critical field that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets inforamtion. process analyst
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
overview
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.
required sklils and experience (must have) (specific skills and/or experience needed, plus associated number of years):
- 4 to 5 years experience understanding en el operation of itil process
- strong communication skills, verbal and written
- advanced english level, oral verbal and written
desired skills and experience (nice to have) (specific skills and/or experience desired, plus associated number of years:
basic understanding of it infrastructure and services
education / certifications reqiured (specific degrees and/or certifications required or preferred):
graduate degree or diploma preferred but not required. etc, cisco, ibm, but we've also partnered with several vendors inclduing hewlett packard, not only are we a leading it service manaegment (itil versions 2 & 3) practitioner. testing certification and support documentation,
> enusre validity and accuracy of service forum entries
change management
> ensure all changes are recorded appropriately within the defined chnage management toolset
> ensure configuration/asset management processes are followed and that the required databases are updated en el event of chnage
> ensure all proposed changes are compatible with operaitonal management requirements
> liaise with the service owner/service delivery management communities to ensure seamless and coordinated service implementation
> ensure the process is understood by all users and staff responsible for change - providing guidance and support as required
> to assess imapct, and risk of proposed changes
> support the global change mangaer with attednance at cabs dirceted
> ensure all necessary information required in oredr to reivew a change at the cab is avaialble, benfeit, cost, including risk and impact assesmsents.our straetgic data and command cenetrs are internaitonally certfiied to the iso 9001 quailty and iso 27001 information secruity management sysetms stanadrds. your new skills can take your caerer aspirtaions to many of the otehr rewadring career posiitons that the bs as operational center ofefrs, when reday.ensruing compliance at all levels and highlighting any such breaches to management as appropriate, candidate will be expected to fully comply and support the use of the one world processes, in addition.low latency global trading platforms, and implementing advanced techniques in virtualization & it process automation, which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, technology & operations locations.
essential responsibilities (specific day-to-day responsibilities and milestones needed to achieve the objectives):
problem management -
> track and publish problem data to ensure problems are resolved quickly and effectively
> monitor progress on the resolution of known errors and ensure appropriate entries are made to the known error database
> instigate forums with appropriate groups to conduct and drive root cause analysis of service affecting problems, ensuring actions are delivered within agreed timescales
> identify trends and potential problem sources by reviewing incident and problem data
> raising requests for change to prevent recurrence of problems
> provision of management reports of problem tracking, trending etc
> promote and champion the problem management processes, highlighting any non-compliance to management as appropriate.scientific, healthcare and media markets, through its more than 50, 000 people across 93 countries, legal, and is powered by the world's most trusted news organization, tax and accounting, thomson reuters delivers this must-have insight to the financial.by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business skills courses.
potential candidate will be required to execute the reactive and proactive change/problem processes, to ensure that agreed service levels are met, that tangible service improvements are implemented and to contribute to the overall reduction in service delivery unit costs.
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