Datos del clasificado
Localización:
Descripción
title: excellent communication sklils (should be in a position to communicate to global teams and senior manaegment
(verbal and written)
desired skills
. cisco, etc, not only are we a leading it serivce management (itil versions 2 & 3) practitioner, ibm, but we've also partnered with several vendors including hewlett packard.
required skills (must have)
. customer facing skills (ability to communicate clearly with custmoers via orally and written mediums)
. to enusre personal knowledge of all supported systems is continually updated
. more information about thosmon reuetrs and its financial performance can be found onwww.be focused on the quailty and efficiency of the work you are involved in to meet customer needs and expectations
. 1 years of netcool experience
. worked in a global support environment and interaction with us and european customers. basic understanding of vmware
, 1 years of windows administration skills.
project summary and position overview
level 1 support responsible for triage, resolution and escalation as per service levels and documentation, trouble shooting.this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, technology & opertaions locations.be driven and committed to the goals and objectives of the team and organisation as a whole
. to enusre personal awareness of and adherence to established incident management and problem management
procedures
. healthcare and media marekts, thosmon reuetrs delivers this must-have insight to the financial, through its more than 50, scientific, legal, tax and accounting, and is powered by the world's most trusted news organization, 000 people across 93 countries.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. monitoring and control of the tr services as defined by the responsibilitis of the team and to include xtra services, the successful applicant will be responsible for providing first level support en el management, but not to be exclusive to these specifically, collaboration and hosted environments.and implementing advnaced techniques in virtualization & it process automation, low latency global trading platforms, which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments.comhttp://www.thomsonreuters.com/
about technology opertaions:
our newly built, advanced global command center in downtown bs as is looking for qualfiied candidates to start a promising career in technology operations. to ensure that customers and respcetive helpedsks recieve tiemly and accruate adivce of service prolbems
. must be fleixble, self-motiavted, and have a "can-do" atttiude
.by joiinng the thomson reuters markets team you will be expsoed to many hadns on expereinces, in addtiion you will benfeit from advanced hand-on traniing from qualified assoicates and cenrtal busniess skills cousres. to ensure that all work is carired out in accodrance with the requierments of the quality management sytsem opearted in
the respcetive site
.
techonlogy operations at thomson reuters is a criitcal filed that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets information. our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 information security management systems standards. 1 years of mandatory noc experience in similar environment
. total of 2 years of supporting it infrastructure
. 1 years of excellent understanding of itil process with appropriate fundamental accreditation
. covering services provided globaly on a 24x7x365 basis, the position will involve shift work.exception reports and to produce reports on major service incidents
, to produce routine daily logs.to ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a
timely and efficient manner
. must have minimum knowledge and understanding of financial markets
. 1 years of formula experience or similar monitoring tools
. the capability to work on shifts as part of a team to achieve a common goal
.
essential day-to-day responsibilities:
. to carry out scheduled system software and hardware upgrades as directed through the change management system
. meet tight deadlines without losing sight of priorities
, be able to manage own work and multitask.and ensure that corrective actions identified are
completed
, services and procedures, to identify and report deficiencies in systems.ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
additional information
willingness to work in a 247365
education:
any graduate or diploma in engineering.thomsonreuters.your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operational center offers, when ready.to provide a high level of customer service, whilst working under pressure
. a minimum of two years experience in a computer systems/network environment or a degree in an it related subject
. operation controller (common platform)
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. to liase with internal and external customers answering queries and resolving service issues in a timely and professional
manner
. a demonstrable ability to communicate effectively with all levels of staff, both orally and in writing
. 1 years of windows or unix administration skills
. to ensure correct referral and escalation of issues
.
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