Datos del clasificado
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Descripción
title: your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operational center offers, when ready.intelligent inforamtion is a unique synthesis of human intelligence, industry expertise and innovative technology that proivdes decision-makers with the knowledge to act, enabling them to make better decisions faster. intelligent inforamtion is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
position overview/summary:
we are looking for 2ndlevel support engineers to work on one of the most recent and exciting products launched by thomson reuetrs; eletkron.
responsibilities:
provide 2ndlevel escalation support to troubleshoot and resolve issues impacting the elektron service including hardware, appliaction or networking issues.tax and accounting, healthcare and media markets, legal, through its more than 50, scientific, thomson reuters delivers this must-have insight to the finacnial, and is powered by the wolrd's most trutsed news organization, 000 people across 93 countries.
our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 information secruity manaegment systems standards. agility, we have a result-oriented culture that demands excellence, and the desire to move quickly and precisely to seize opportunities.our environment is both challenging and supportive - we give emplyoees the opporutnity to develop their skills and do their best work.sexual orientation, disability, religion, gender, qualified employees in all its operations aruond the world regardless of race, age or any other protected classification under country or local law, national origin,
thmoson reuters values diversity of culture and thought and seeks talented.
improve first level resolution through the writing of knowledge articles and ongoing training of the first level teams.more information about thomson reuters and its financial performance can be found on www.thomsonreuters.com <http://www.thomsonreuters.com/>
2ndlevel support engineer - elektron
description
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, provdiing custmoers with compeittive advantage.
as one of our new team of support engineers you will be working in partnership with colleagues in bangalore, india usnig the latest tolos and procseses to manage the elektron service across the globe and maximize service availability to our custmoers.more information about thomson reuters and its financial performance can be found on www.thomsonreuters.com
about technology operations:
our newly built, advnaced global command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations.
thomson reuters is pruod to be an eqaul emplyoment opportunity/affiramtive aciton empolyer.os, application,
perofrm sytsem upgardes such as firwmare, and security pacth deplyoment usnig reomte deplyoment tools such as tiovli and maunal processes confroming to chnage management polciies.unbaised and trusted, accruate,
thomson reuters employees take prdie in providing our customers around the world with information that is tiemly.elektron provides ulrta fast real time financial information to our customers to give them a competitive edge by using the most advanced technologies available.support engineer (elektron)
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. with determination to meet their needs, customer and service focused.
ability to act quickly and logically under pressure, and make effective use of others in resolving problems.
work closely with development and operational support teams globally to ensure rapid service restoration.
required skills:
3-5 years experience with microsoft operating systems
3-5 years experience supporting various software applications. by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business skills courses.
· ability to effectively communicate with all levels of management and team peers in english
desired skills:
working with unix operating systems
highly motivated individual, with a positive & proactive attitude to work
willingness to make changes to improve operational efficiency through innovation, and adopting and adapting ideas and practices from elsewhere, process and procedure.this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, technology & operations locations.
reduce the repetition of issues through root cause analysis
work to continuously improve service and efficiency through the use of better tools, people and processes.through its more than 50, scientific, thomson reuters delivers this must-have insight to the financial, tax and accounting, healthcare and media markets, and is powered by the world's most trusted news organization, 000 people across 93 countries, legal.innovative and entrepreneurial, our work environment is dynamic.low latency global trading platforms, and implementing advanced techniques in virtualization & it process automation, but we've also partnered with several vendors including hewlett packard, not only are we a leading it service management (itil versions 2 & 3) practitioner, ibm and cisco whom have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments.
work in a daytime shift rota covering weekends
education:
university degree in computer science or equivalent preferred however those with good relevant experience will also be considered.
· 3-5 years experience working with multiple vendor server hardware, including ibm and hp
network operations center experience or similar environment
· intermediate understanding of networking principles, including tcp/ip.we have a profound respect for the professions and customers we serve and define our success in terms of their success.
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