Datos del clasificado
Localización:
Descripción
title:
candidate should be willing to work in 12x7x365 shfit
education:
university degree in computer science or equivalent preferred however those with good relevant experience will also be considered.intelligent information is a unique synthesis of human intelligence, industry expertise and innoavtive technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
oversee system upgrades to ensure there is no impact to serivce.
reduce the repetition of issues through root cause analysis
work to continuously imporve serivce and efficiency through the use of better tools, people and processes.
ability to act rapidly and logically under pressure, and make effective use of others in resolving prolbems
ability to effectively communicate complex technical issues for the understanding of different audiences including senior management and custmoers in english
highly motivated indiivdual, with a positive & proactive attitude to work
flexible and adaptable to change
desired skills:
knowledge of itil best practice.
increase the number of issue resolved at first level through the writing of knowledge articles and ongoing training of the first level teams.and the desire to move quickly and precisely to seize opportunities, we have a result-oriented culture that demands excellence, agility.our envirnoment is both challenging and supportive - we give employees the opportunity to develop thier skills and do their best work.your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operational center offers, when ready.more information about thosmon reuetrs and its financial performance can be found onwww.this innovative command center works correspondingly with its twin center in banglaore, india and a large network of it professionals located in our other content, technology & operations locations.our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 information security management systems standards. shift operation team lead (eletkron)
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.
experience of working in a control centre (noc) or similar environment
a total of 5 or more years experience in supporting it infrastructure
customer and service focused, with determination to exceed their needs.
ensure the shift teams are sufficiently resourced to maintain service
recruitment, management and ongoing development of shift staff
ensure that customers and respective helpedsks recieve tiemly and accruate adivce of service problems.innovative and entreprneeurial, our work environment is dynmaic.
descirption
we are looikng for an eneregtic and ambiitous individual to craete and lead a high perfroming team to proivde excepitonal supoprt on one of the most reecnt and exctiing proudcts laucnhed by thomson reuters; elektron.
improve the mean time to recvoer (mttr) from service inciednts
conicse and accruate hanodver to bangalore at the end of each shift.we have a proofund resepct for the professions and customers we sevre and deifne our sucecss in temrs of their sucecss. you will be responsible for running the elektron service globally using the latest tools and processes to maximize and continually improve service availability to our highly valued customers.elektron provides ultra fast real time financial information to our customers to give them a competitive edge by using the most advanced technologies available.
required skills:
experience managing a team of 3 or more.accurate,
experience in financial services
thomson reuters employees take pride in providing our customers around the world with information that is timely, unbiased and trusted.ibm, etc, cisco, but we've also partnered with several vendors including hewlett packard, not only are we a leading it service management (itil versions 2 & 3) practitioner.by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business skills courses.
thomson reuters is proud to be an equal employment opportunity/affirmative action employer.thomsonreuters.religion, gender,
thomson reuters values diversity of culture and thought and seeks talented, national origin, sexual orientation, age or any other protected classification under country or local law, qualified employees in all its operations around the world regardless of race, disability.comhttp://www.thomsonreuters.com/
about technology operations:
our newly built, advanced global command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations.
position overview/summary:
as a shift manager you will lead a team of high performing 1stlevel and 2ndlevel support staff working on a day shift in partnership with colleagues in bangalore, india.
work closely with development and operational support teams globally to ensure rapid service restoration.
technology operations at thomson reuters is a critical field that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets information. thomson reuters delivers this must-have insight to the financial, tax and accounting, through its more than 50, scientific, 000 people across 93 countries, legal, healthcare and media markets, and is powered by the world's most trusted news organization. and implementing advanced techniques in virtualization & it process automation, low latency global trading platforms, which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments.
responsibilities:
management and ownership of 1st and 2ndlevel incident management, escalation and restoration of service.
Contacta ahora