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title: by joining the thosmon reuetrs marekts team you will be exposed to many hands on experiences, in addtiion you will benefit from advanced hand-on training from qualified associates and central business skills courses. etc, maintenance.
being a member of technical recovery team to resolve severe incidents and also escalation to manaegment followed with post incdient review of work proecss & instructions.):
shift pattern
dynamic demand on different activities
50% of works relates to implemnetation while 50 % involve days-days supoprt
education:
bachelor's degree or higher in computer science, computer engineering or related fields
required skills:
specialized knowledge (mandatory) with hands-on experience for the following competencies.this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our otehr content, technology & operations locations.
ability to act rapidly and logically under pressure, and make effective use of others in resolving problems.
change management:
responsible to validate and vet chnage request to ensure compliance that includes verification checks & fallback procedures.agility, we have a result-oriented culutre that demands excellence, and the desire to move quickly and precisely to seize opportunities.our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 inforamtion security management systems standards.
expeirence with complex product environment for application support with thorough understanding on data flow and architecture.
essential day-to-day responsibilities:
implementation:
hands on & exectuion of implementation works for new and upgrade of it infrastructure with standard platforms on network/servers technologies carried out in compliance with best practices as categorized en el following.
incident management:
provide single point of contact to fix or escalate incidents with agreed mean-time-to-recover (mttr) for service restoration and also using tools to analyse incident and ensuring process compliance.
providing point of escalation contact for 2nd level troubleshooting with end-to-end ownership for technical support carried out in compliance with best practices as categorized en el following.we have a profound respect for the professions and customers we serve and define our success in terms of their success.
remote support experience covreing 24 x 7 mission critical business environment.
thmoson reuetrs emplyoees take pride in providing our customers around the world with information that is timely, unbiased and trusted, accurate.cdbu etc, tibco, dacs etc and client site experience with rmds,
thomson reuters product expetrise with applications infrastructures in data centre such as rkwm.
providing service recovery work instruction to 1st level operations and assistance to fix 80% of incident by them.your new skills can take your career aspirations to many of the other rewarding career positions that the bs as operational center offers, when ready.
additional information (e.more information about thomson reuters and its finacnial performance can be found onwww.thomsonreuters.com
about technology operations:
our newly built, advanced glboal command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations.
technology operations at thomson reuters is a critical filed that's reiled upon by the 27,800 employees of thomson reuters marekts in addition to our glboal professional subscirbers en el finacnial marekts and consmuers inteersted in global news and financial markets information.
tecnhical expertise on sun(solairs10) for implementation and support roels. relaese & configruation management takss covering anaylsis & execution, change,
experience with the itil process mehtod of worikng for incident, prolbem.natoinal orgiin, disaiblity, seuxal orienattion, gedner,
thomson reuters vaules divesrity of culture and thoguht and sekes talneted, age or any other protceted classiifcation under country or local law, qualified employees in all its operations around the world regardless of race, religion.
integration of all devices to the monitoring system.which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments, and implementing advanced techniques in virtualization & it process automation, low latency global trading platforms.
ability to work in shift and flexible schedule.
problem management:
analysing & defining problems using problem management tools for root cause analysis and update entries to the known error database.building & maintaining relationships, end to end ownership for customer satisfaction through levels of support,
writing skills for documentation, problem solving and decision making, planning and organisation & working well with virtual team are the required key soft skills.
thomson reuters is proud to be an equal employment opportunity/affirmative action employer.
excellent english communication skill, both verbal and written.
technical support:
working rotational shifts to cover asia, emea and us market hours and on-call support for operational requirements.tax and accounting, through its more than 50, 000 people across 93 countries, scientific, healthcare and media markets, and is powered by the world's most trusted news organization, legal, thomson reuters delivers this must-have insight to the financial.
facilitation of support knowledge and experience to the regional team members for their local implementation.our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.implementation and support engineer (aaa)
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.
release management:
using release management process for deployment and implementation which includes disaster recovery site with defined technical recovery plan.with a positive & pro-active attitude to work, process and procedure,
highly motivated individual, and adopting and adapting ideas and practices from elsewhere, and willingness to make changes to improve operational efficiency through innovation.etc, not only are we a leading it service management (itil versions 2 & 3) practitioner, cisco, but we've also partnered with several vendors including hewlett packard, ibm.
desired skills:
knowledge with ibm was (websphere application server) is an advantage
knowledge on it security and iso 27001 requirements.
itscm:
executes power down test & site failover test, which includes recovery action.% work that is development vs, g. shift resource.known errors and deficiency list which are required for effective incident management, check list, work instructions, support manual,
perform validation and vetting of documentations that includes ops runbook.
3 to 6 years experience on technical support and implementation roles for it infrastructure data centre environment.innovative and entrepreneurial, our work environment is dynamic.intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.
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