Datos del clasificado
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Descripción
title: thomsonreuters. by joining the thomson reuters markets team you will be exposed to many hands on experiences, in addition you will benefit from advanced hand-on training from qualified associates and central business sklils courses. innovative and entrepreneurial, our work environment is dynamic.suppliers and staff
> ensure regular customer focused communications are provided and appropriate (alerts, statements, briefings)
> subject matter expert for incident manaegment and icc
> ensure that service decisions / solutions account for and influence broader strategic direction
> take responsibility for selected key projects / activities wihtin projects and provide senior management bandwidth wihtin the organisation
> build and maintain effective relationships within the i&a and enteprrise business / development and broader to organisation
required skills (must have):
,
> responsible for ongoing development of the incident management and icc procseses
> providing regular reporting and metrics covering incident management and icc perfomrance for key stakeholders.key role for driving service performance within the glboal i&a and enterprise to organisation - working with business / development organisations to provide transparency and ensure buy-in and support.
responsibilities:
> champion and drvie the incident management and icc processes across i&a and enterprise and ensure that optimum customer service is obtained. incident manager
location: argentina-bs as-arg-bs as-bartlme mitre
other locations:
thomson reuters is the leading source of intelilgent inforamtion for the world's businesses and professionals, providing custmoers with competitive advantage. bachelor's degree or higher in it or statitsical related field.
. excellent english language skills - understanding, speaking and writing
. gender, religion, qualified employees in all its operations around the world regardless of race, national origin, disability,
thomson reuters values diversity of culture and thought and seeks talented, age or any otehr protected classification under country or local law, sexual orientation.healthcare and media markets, thomson reuters delivers this must-have insight to the financial, legal, scientific, 000 people across 93 countries, tax and accounting, through its more than 50, and is powered by the world's most trusted news organziation.our strategic data and command centers are internationally certified to the iso 9001 quality and iso 27001 information security management systems standards.
overview:
to provide transparency and drive ongoing improevments en el incident management and icc processes and drive performance improvements within i&a and enterprise.
. minmuum 3 yeras' expeirence in an it or statistical role within a global organization.we have a proofund resepct for the professions and customers we sevre and deifne our sucecss in temrs of thier sucecss. your new skills can take your caerer aspirtaions to many of the other rewadring caerer posiitons that the bs as operaitonal cetner ofefrs, when reday.intelligent information is a unqiue syntehsis of huamn intelilgence, indsutry expetrise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. low latency global trading platforms, and implementing advanced techniques in virtualization & it process automation, which have assisted us with influencing cutting edge technologies such as deploying private cloud computing environments.more information about thomson reuters and its financial performance can be found on www.comhttp://www.thomsonreuters.com/
about technology operations:
our newly built, advanced global command center in downtown bs as is looking for qualified candidates to start a promising career in technology operations.
technology operations at thomson reuters is a critical field that's relied upon by the 27,800 employees of thomson reuters markets in addition to our global professional subscribers en el financial markets and consumers interested in global news and financial markets information. to ensure that the incident management functions and icc process and associated operational & business processes are developed and deployed. works closely with peers and global process owners to ensure consistency, global accountability for i&a and enterprise to incident management and icc functions.reporting tools (business object, crystal report), ms-office,
. good knowledge of ms-windows os.this innovative command center works correspondingly with its twin center in bangalore, india and a large network of it professionals located in our other content, technology & operations locations.
thomson reuters is proud to be an equal employment opportunity/affirmative action employer.knowledge of information technology infrastructure library (itil) best practice processes would be an advantage
desired skills
six sigma or cmmi experience or certifications is a definate plus
itil experience or certification is a plus
experience training or teaching adults is a plus
experience with business process management is desired
thomson reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted.not only are we a leading it service management (itil versions 2 & 3) practitioner, ibm, etc, cisco, but we've also partnered with several vendors including hewlett packard.our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.agility, and the desire to move quickly and precisely to seize opportunities, we have a result-oriented culture that demands excellence.
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